Order Processing & Manufacturing Details

Once you place an order, we process it within 1-2 days and then proceed to manufacturing. Here’s what you need to know about our refund and exchange policies at different stages of your order:

Post-Manufacturing Cancellation:

Within 48 Hours of Order Placement: If you change your mind within 48 hours after placing your order, you are eligible for a full refund.

After 48 Hours: Once your suit moves into the production phase, a full refund is no longer possible. Instead, a 15% non-refundable fee will be deducted from the total amount, with the remainder refunded to you.

Change of Mind After Fulfillment: If you decide you no longer want the suit after it has been delivered, please note that 35% of the total amount will be retained as a non-refundable fee.

Damaged or Uncomfortable Suit:

If you receive a suit that is damaged or uncomfortable due to our error, you have two options:

1. Full Refund: Receive a 100% refund in acknowledgment of our mistake.

2. Exchange: Request an exchange for a new suit, which will be dispatched within 2 days at no additional shipping cost, with priority in our fulfillment queue. (Recommended)

Return Policy: Size Selection

Please be aware that if you select the wrong size when placing your order, the item is non-refundable. We strongly advise you to consult our size guide and ensure accurate measurements before completing your purchase. Selecting the correct size is essential to avoid any inconvenience.

If the suit does not fit as expected, you may apply for a refund of the purchase price. However, shipping costs are non-refundable. Please review our sizing guide carefully before ordering to ensure the best fit.

Address Verification:

Occasionally, customers may provide incorrect shipping addresses. Our team works diligently to verify such discrepancies and will attempt to contact you for confirmation. If there is no response and a delivery delay occurs, returns cannot be accepted. If the error is on our part, we will take full responsibility and offer two solutions: a 100% refund or an expedited exchange (recommended).

Customs Delays:

Please note that customs delays are beyond our control. The time required to clear customs can vary, and we cannot accept returns due to customs delays. If our support team takes responsibility for customs delays, we will keep you continually updated on your suit’s status. In case of any errors on our part, we will address the issue promptly.

For any questions or concerns about our policies, our dedicated support team is always available at support@pulseracegear.com. If you experience delays in refunds, please follow the steps outlined in our policy for swift resolution.

Easy Suit Returns:

To return your suit, pack it securely and contact us for authorization before shipping. Please note that return shipping costs are non-refundable.

Pulse Racegear is committed to your satisfaction and is here to assist you with any questions or issues you may have.

Return Address:
Street Jinnah House, Muhammad Pura Sialkot, Punjab Pakistan 51310
Contact No: +923289332829