Politique de remboursement

Order Processing

We fulfil orders the same day. Suits held in stock ship from our US warehouse; made-to-order and personalised suits move into production. Please review the cancellation, refund, return and exchange terms below carefully before placing your order. You confirm that you agree to them at checkout.

Cancellation Policy

Within 8 Hours of Placing Your Order
You can cancel within 8 hours of placing your order for a full refund. Email support@pulseracegear.com with your order number and the word "Cancel".

After 8 Hours
After 8 hours your order has been packed and handed to the courier (or has entered production), so it can no longer be cancelled or stopped. If you no longer want the suit, you can return it under the Change of Mind terms below once it arrives.

Made-to-Order and Personalised Suits
Production begins after the 8-hour cancellation window. Once production has started, a 15% non-refundable fee is deducted from the order total and the remaining balance is refunded.

Refund Policy

Change of Mind After Dispatch
If your order has already been dispatched or delivered and you no longer want the suit, 35% of the total order amount is retained as a non-refundable fee. Return shipping costs are paid by you.

Refused or Unclaimed Parcels
If a parcel is refused, not collected, or returned to us because of an incorrect address, it is treated as a change of mind return. The 35% fee and any shipping and return shipping costs are deducted from the refund.

Return Policy: Size Selection

Please make sure you select the correct size before placing your order. If the wrong size is selected by the customer, the item will be considered non-refundable. We strongly recommend checking our size guide and taking accurate measurements before completing your purchase.

Address Verification

Sometimes customers may accidentally provide an incorrect shipping address. Our team will try to verify any address issues and contact you for confirmation. However, if we do not receive a response and the delivery is delayed due to an incorrect address, returns cannot be accepted.

If the mistake is made by our team, we will take full responsibility and offer either a 100% refund or an expedited exchange, which is usually the recommended option.

Customs Delays

Customs delays are outside our control and may vary depending on the destination country. Because of this, we cannot accept returns due to customs-related delays.

However, if there is any mistake on our side, our support team will take responsibility, keep you updated, and resolve the issue as quickly as possible.

For any questions or concerns about your order, please contact our support team at support@pulseracegear.com.

Exchange Policy – Pulse Race Gear

If you would like to exchange your race suit for another size or model, please follow the steps below:

1. Submit Your Request
Email us at support@pulseracegear.com with your order details and the size or model you would like to exchange for.

2. Review & Approval
Once we receive your request, our team will review it and reply with confirmation and the next steps.

3. Shipping & Handling Fees
All shipping costs for exchanges are the customer’s responsibility. A handling and repackaging fee of 25 AUD also applies to each exchange request.

We appreciate your understanding and cooperation as we work to make sure your suit fits well and meets your expectations.

Easy Returns

We offer a 7-day return window for our customers. If you are not satisfied with your item, you may request a return within 7 days of receiving it.

To return your suit, please pack it securely and contact us for return authorization before shipping it back. Please note that return shipping costs are non-refundable.

Pulse Racegear is committed to customer satisfaction and is always here to help with any questions or concerns.

Return Address

Street Jinnah House, Muhammad Pura
Sialkot, Punjab, Pakistan 51310
Contact No: +923289332829

Your Legal Rights

Nothing in this policy affects any rights you have under the consumer laws of your country. Where the law gives you a right to cancel or return an order, those rights apply, and any fees or costs above are applied only as far as the law allows.

Important Notice

Please contact us directly first if you have any issue with your order instead of opening a dispute or chargeback with your bank.

When a chargeback is opened, your order and payment may be frozen by the payment system, which can cause extra delays and slow down your delivery, exchange, or refund process.

By emailing us first, we can handle your issue more smoothly and resolve it faster.

Thank you for your patience and understanding. Our small team truly appreciates your support.

Email: support@pulseracegear.com